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Cisco Webex User Manual
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Webex
Desk
Camera
User
Guide
36
Maintain
Y
our
Camera
Accessory
Hub
Can't
Detect
the
Camera
41
43
Table of Contents
Table of Contents
3
Your Camera
7
About the Webex Desk Camera
7
New and Changed Information
8
Camera Hardware
8
Additional Help and Information
10
Cisco One-Year Limited Hardware Warranty Terms
11
Set up Your Camera
13
Setup Overview
13
Best Practices
13
Connect Your Camera
14
System Requirements of the Camera App
16
Install the Webex Desk Camera App
17
Use Your Camera for Webex Meetings and Calls
19
Use Your Camera with Webex Apps
19
Stop or Resume Your Video During a Webex Call or Meeting
20
Set Your Camera as the Default Video Device for Webex App
20
Set the Microphone on Your Camera as the Default Microphone for Webex App
21
Use Your Camera with the Camera App
23
Record a Video
23
Take a Snapshot
24
Configure the Video Image Settings
24
Flip the Video Image
28
Use Digital Zoom
28
Mute the Microphones
29
Adjust the Microphone Volume
29
Specify the Media File Directory
30
Take a Snapshot
30
Step 1
31
Procedure
31
Upgrade the Camera Firmware with the Camera App
31
Firmware Upgrade
31
Maintain Your Camera
31
Upgrade the Camera Firmware on Cisco Accessory Hub
32
Step 3
32
Related Topics
32
Install the Webex Desk Camera App
32
Reset the Camera Settings
33
Camera App Update
34
Update the Camera App (Version 2.2)
34
Update the Camera App (Version 2.3 and Later)
35
View Camera Information
36
Camera Logs
36
Collect Logs with the Camera App
36
Collect Camera Logs with Cisco Accessory Hub
37
Collect Camera Logs with Webex Meetings
38
Collect Camera Logs with Webex App
38
Troubleshoot Your Camera
39
My Computer Doesn't Recognize the Camera
39
I Can't See My Preview on Webex App or Webex Meetings
40
Video Quality Is Poor
40
Accessory Hub Can't Detect the Camera
41
Product Safety and Security
43
Safety and Performance Information
43
External Devices
43
UL Warning
43
Product Label
44
Compliance Statements
44
Compliance Statements for the European Union
44
CE Marking
44
Compliance Information for Japan
44
FCC Compliance Statements
44
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Cisco Webex Specifications
General
Frame Rate
30 fps
Microphone
Yes
Connectivity
USB
Compatibility
Windows, macOS
Mounting
Monitor clip
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