Troubleshooting
7 - 12 Problems and Possible Solutions
7
The Wireless LAN/Bluetooth modules
cannot be detected.
The modules are off as the computer is in Airplane Mode. Go to the Charms
Bar and select Settings and then click the WiFi icon (Airplane mode should be
Off).
The PC Camera module cannot be
detected.
The module is off. Press the Fn + F10 key combination in order to enable the
module (see “Function/Hot Key Indicators” on page 1 - 11). Run the camera
application to view the camera picture.
The Wireless LAN/Bluetooth modules
cannot be configured.
The driver(s) for the module(s) have not been installed. Make sure you have
installed the driver for the appropriate module (see the instructions for the
appropriate module in “Modules & Options” on page 6 - 1).
A file cannot be copied to/from a
connected Bluetooth device.
The transfer of data between the computer and a Bluetooth enabled device is
supported in one direction only (simultaneous data transfer is not
supported). If you are copying a file from your computer to a Bluetooth enabled
device, you will not be able to copy a file from the Bluetooth enabled device to
your computer until the file transfer process has been completed
No sound can be heard through an HDMI
connected display.
You have not configured the HDMI audio output. See “HDMI Audio
Configuration” on page C - 9.
The fingerprint reader has problems
scanning fingers.
When fingers are wet or sweaty the software application may have difficulty
reading a scanned finger. Make sure your fingers are clean and dry when
attempting to scan them on the sensor for detection.
Problem Possible Cause - Solution
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