Page 32 Coby Electronics Corporation www.cobyusa.com Page 33
If you have a problem with this unit, please read the troubleshooting guide below
and check our website at www.cobyusa.com for Frequently Asked Questions
(FAQs) and rmware updates. If these resources do not resolve the problem,
please contact Technical Support.
The player does not turn on.
Make sure the unit has been powered on manually (i.e., the Power Switch has
been physically set to the ON position).
Ensure that the power cord has been properly connected to the power outlet.
I cannot select a memory card.
Ensure that a memory card or USB ash drive has been properly installed.
Ensure that the memory card or USB ash drive is not defective.
The player will not play my music le.
Ensure that the le is in a compatible format (MP3 or WMA).
The le may be copy-protected. This player cannot play copy-protected les.
The player will not play my video le.
Ensure that the video le will play on your computer using Windows Media
Player 10. If the le works on the computer, use the same computer to con-
vert the video to a compatible format.
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Troubleshooting
COBY Electronics Technical Support
56-65 Rust Street
Maspeth, NY 11378
Email: techsupport@cobyusa.com
Web: www.cobyusa.com
Phone: 800-727-3592 (8:00 AM–11:00 PM EST, seven days a week)
800-681-2629 (8:00 AM–5:30 PM EST, Monday to Friday)
718-416-3197 (8:00 AM–5:30 PM EST, Monday to Friday)
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