Commonplace Robotics Mover 4 - Troubleshooting; Installation and Program Start; Software CPRog

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11. Troubleshooting
This section offers approaches to solve problems and errors in the areas
Installation, Software and Hardware. If these measures do not solve your problem
please get in contact with us, we are happy to help:
 Mail: service@cpr-robots.com
Please add a description of the problem, the robots serial number (found at
the base) and the three files „install.log“, „startUpLog.txt“ and
„logMessages.log“. They are found in c:\CPRog\.
 Phone: ++49 5429 / 37983-4 in Germany, GMT+1
11.1 Installation and Program Start
Error Possible Cause Measures
Error message:
„Windows Version older than
XP. Installation stops.“
Is a
n
older Windows version
running on the computer?
CPRog needs Windows XP or
higher.
Installation on a computer w
ith
Windows XP or higher.
Program does not start, error
message e.g. „The Application
could not be initialized
correctly (0xc0000135). “
Is the
Microsoft .NET
-
Framework missing?
Install the current .NET f
ramework
from the Microsoft homepage
Program does not start, error
message: "CPRog has
encountered a problem and
needs to close”.
Is and Di
rectX
file missing
?
These files are necessary for
joypad and audio
functionalities.
Install
DirectX Version 9.0
c for
your system. Links can be found
using any search engine.
Program does not start, error
message: „CPRog does not
work any more”
If runn
i
ng on Windows 7: If
CPRog is installed at
c:\Programs or c:\Programs
(x86) it can be started only
with administrator rights.
Right
-
click on the CPRog link on the
desktop, choose „start as
administrator”
11.2 Software CPRog
Error Possible Cause Measures
Connection loss
The robot expects periodically
a message from the CPRog
computer. If this does not have
sufficient free computing
power, the break between two
Reset the errors and
f
ree the motors,
restart the program, see section 5.4.
Avoid these problems by closing
further programs, eventually
disabling the network connection and