2-34 Troubleshooting
Solving Software Application Problems
Most software application or installation problems occur as a result of one or more of
the following:
■ The application was not installed correctly.
■ Memory was not allocated correctly.
■ A conflict exists between applications.
Table 2-28
Solving Software Application Problems
Problem Probable Cause Recommended Action(s)
Cannot use an application The application has not been
added to the PATH statement
Run the program with the full path name.
Insufficient memory to run
application
System ran our of memory for
the application
■ Check the application documentation for
memory requirements.
■ Install additional memory
Too many terminate and stay
resident (TSR) applications
are running.
Remove from memory any TSR applications
you do not need
Solving Keyboard and Mouse Problems
Table 2-29
Solving Keyboard Problems
Problem Probable Cause Recommended Action(s)
External keyboard does not
work
External keyboard may not be
securely connected ro may
be connected to an incorrect
external connector.
Ensure that the external keyboard is
properly and securely connected to the
external keyboard connector.
Table 2-30
Solving Mouse Problems
Problem Probable Cause Recommended Action(s)
External mouse does not work External mouse may not be
securely connected or may be
connected to an incorrect
external connector.
Ensure the external mouse is securely
connected to the mouse connector or the
correct external connector.
Mouse was connected after
system was turned on.
Turn off the unit, connect the mouse, and
turn the unit on to integrate the mouse.
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