B-2 Troubleshooting
Problem Cannot connect to internet at 56,000 bps speeds.
Cause It might be due to line conditions in your area. Due to
FCC regulations and/or line conditions it is not always
possible to achieve the maximum data rate.
Solution Try moving the telephone line away from any power
source, monitor, printer, other computer cables and
remove other telephone equipment from the line.
Problem The modem or communications software fails to detect
that the remote user has hung up.
Cause The modem and communications software rely on the
dial tone, busy tone, or silence period to detect a remote
user has hung up. This detection may fail due to one of
the following reasons:
❑ Your local telephone system does not generate the
dial or busy tone when the remote user hangs up.
❑ The silent period, for the modem or
communications software to detect that the remote
user has hung up, is not long enough.
❑ The modem or communications software cannot
detect a different dial or busy tone.
For example, if you are connecting to a PABX
system, the dial or busy tone generated is different
from the usual dial or busy tone.
Solution Prompt the user to respond.
This may however result in a long delay before the
communications software responds to the remote user
hanging up. To minimize this delay, try to modify the
following settings:
❑ Voice message recording time.
❑ The number of prompts.
❑ The time to wait for a response after prompting.
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