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TROUBLESHOOTING
Troubleshooting
1. LED indicator not lighting up
• Check if A600 is inserted into USB port
correctly.
• Re-insert A600 into the USB port
(Forcing A600 into the USB port may
cause considerable damage).
• Insert A600 into another USB port.
2. Error occurs when running
Cricket Broadband
• Check if Cricket Broadband is installed
correctly.
• Reinstall the Cricket Broadband or
Reboot the PC.
3. CM displays “No device” on status bar
• Check to ensure that A600 is inserted in
USB port correctly.
• Check if the USB driver is installed
correctly.
• Wait until status changes to
“Disconnected”, it may take a minute.
3. Internet connection fails
• Check if no signal strength LED.
• Check if the modem is activated.
If you have additional support questions
about your Cricket A600 modem, please
call 1-800-CRICKET.
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