11 TECHNICAL SERVICE
In case of failure, send the 4 pieces of information listed below to our support team:
1. Product code
2. Serial number
3. Hardware release
4. Firmware release
To get the necessary data, proceed as follows:
PRINTER SETUP
INTERFCE.............................................USB
PROGRAM MEMORY TEST.................OK
DYNAMIC RAM TEST...........................OK
EEPROM TEST.....................................OK
CUTTER TEST......................................OK
HEAD VOLTAGE = 24.01
HEAD TEMPERATURE = 24
VKP80 II SX
SCODE. <code> - rel 1.00
FCODE. <code> - rel 1.00
1
Write down the data printed
on the product label (see par.2.4).
Print a Setup report (see paragraph 5.1)
The Setup report shows
the firmware release.
2
XXXXXXXXXXXXXX
Rx
0000000000000000000
Send an e-mail to the Technical Service,
with the data collected.
3
Customer Service Department:
support@customamerica.com
(specific for North/South American customers)
support@custom.it
(worldwide)
or
FW
83
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