Problem Solution Guide
Unnecessary service calls may be expensive, frustrating and time consuming. Before you call for service,
_lease review this Problem Solution Guide.
Nothing works,
Light not on.
Loud buzzing noise. No
coffee or water comes out
of nozzle.
Grinding noise while
coffee is being made.
Whining noise when
power switch is first
turned on or door is
opened and closed.
Water comes out with no
coffee or is pale brown.
Loud humming noise.
Coffee too strong or too
weak.
Coffee system not
connected to electrical
power.
Power to electrical outlet is
off.
Power switch is off.
Power outage.
No power to coffee system.
Light switch off.
Lights burned out.
No water in water tank
(Hodel CN24T-1) or water
supply not connected or
turned on (Model
CH24P-1).
Pre-ground coffee button
has been pushed, but no
coffee is loaded in the
ground coffee chute.
Coffee system is grinding
coffee beans.
Coffee system is testing
the tamper motor for
proper operation.
Coffee grinder jammed.
Choice of beans affects
coffee strength.
Coffee Grinder out of
adjustment.
Connect coffee system power connector to
dedicated, grounded power receptacle.
Turn power on at junction box. Check for
tripped circuit breaker or blown fuse.
Turn on power switch. See page 13.
Contact power company.
See Nothing works, above.
Turn on light switch. See page 13.
Call for service.
Pour water in tank (Hodel CH24T-1) or check
to make sure the water supply is connected
and turned on.
With power to the coffee system turned on,
pour ground coffee in ground coffee chute.
This is a normal sound during coffee brewing.
This is a normal sound when the unit is first
starting up.
Coffee beans may be jammed in the dispenser.
Turn off power to the coffee system and
remove all coffee beans from the coffee
bean container. Check for beans that may be
jammed in the dispenser and remove them.
Replace the beans in the coffee bean container
and try grinding again.
Wrong type of coffee beans used (flavored,
un-roasted, or partial coffee beans). Call for
service if necessary.
Try changing to a different roast level of coffee
(light, medium, or dark roast coffee).
See Adjusting the Coffee Grinder on page
25.
continued,,.
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