Troubleshooting
Zpen User’s Guide
45
Zpen Operation
This section describes problems associated with the operation of
the Zpen and how to resolve them.
•
The Receiver does not "see" my Zpen. What can I do?
There are several factors that affect the reception and signal
between the Receiver and the Zpen. Firstly, there must be a
clear line of sight between the two devices. This means that
there cannot be any object in between the Receiver and the
Zpen that blocks the infrared signal.
If you hold the pen with your fingers curled around it in such a
way that it blocks the line of sight, then the Receiver cannot
detect the Zpen. Loud noises can also affect reception.
•
How do I replace the Zpen's batteries?
See Inserting the Zpen’s Batteries, page 17, for instructions
describing how to replace the pen’s batteries.
•
The written pages have distortion
Check if you are near strong acoustic noise (as PC fan,
engine) or IR noise, it can cause distortion to the writing
•
New page button is not active.
For the New Page button to be active, the pen should be
within range of the Receiver.
•
Some of the data in the beginning was not saved.
Start writing only when the Receiver’s left LED (Power) stops
blinking and is red.
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