Troubleshooting
Quick Reference Guide 17
Troubleshooting
Mechanical Features
Weight (without cable) 445 g (15.7 oz)
Cable Length 2 m (6 ft 6 in)
Decode Capability
UPC/EAN, P2 /P5 add-ons; ISBN; ISSN; GTIN, add
on 2/5/8; Codabar;
Interleaved 2/5; Code 93; Code 128; Code 39; Code
32; Code 11;
Industrial 2/5; IATA Industrial 2/5; EAN 128; Code
4; Code 5; Datalogic 2 of 5;
Standard 2 of 5; MSI; Concatenated ISBT 128
Interfaces Supported
USB Interface (see page 8)
RS-232 Interface (see page 9)
Keyboard Wedge Interface (see page 10)
Problem Possible Cause Possible Solutions
Nothing happens when the
touch button is touched.
No power to the scanner.
Check system power. Ensure
power supply is connected.
Interface or power cables
are loose.
Ensure all cable connections
are secure.
Target beam comes on, but
bar code does not decode.
Scanner not programmed
for correct bar code type.
Ensure scanner is programmed
to read the type of bar code
scanned. Refer to the PRG for
more information.
Bar code label is unread-
able.
Check the label to ensure it is
not defaced. Try scanning
another bar code type.
Distance between reader
and bar code is incorrect.
Move scanner closer to or fur-
ther from the bar code.
Bar code is decoded but not
transmitted to the host.
Reader not programmed
for the correct host type.
Scan the appropriate host type
bar code. Refer to the PRG for
more information.
NOTE
For detailed troubleshooting, refer to the PRG
(Product Reference Guide)
Item Description
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