Datalogic Cobalto CO5300 - Warranty

Warranty
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Warranty
Datalogic warrants to Customer that Datalogic's products will be
free from defects in materials and workmanship for a period of
three (3) years from product shipment.
Datalogic ADC Limited Factory Warranty
Warranty Coverage
Datalogic ADC (“Datalogic”) hardware products are warranted against defects in material and
workmanship under normal and proper use. The liability of Datalogic under this warranty is
limited to furnishing the labor and parts necessary to remedy any defect covered by this war-
ranty and restore the product to its normal operating condition. Repair or replacement of
product during the warranty does not extend the original warranty term. Products are sold
on the basis of specifications applicable at the time of manufacture and Datalogic has no ob-
ligation to modify or update products once sold.
If Datalogic determines that a product has defects in material or workmanship, Datalogic
shall, at its sole option repair or replace the product without additional charge for parts and
labor, or credit or refund the defective products duly returned to Datalogic. To perform re-
pairs, Datalogic may use new or reconditioned parts, components, subassemblies or prod-
ucts that have been tested as meeting applicable specifications for equivalent new material
and products. Customer will allow Datalogic to scrap all parts removed from the repaired
product. The warranty period shall extend from the date of shipment from Datalogic for the
duration published by Datalogic for the product at the time of purchase (Warranty period).
Datalogic warrants repaired hardware devices against defects in workmanship and materi-
als on the repaired assembly for a 90 day period starting from the date of shipment of the
repaired product from Datalogic or until the expiration of the original warranty period, which-
ever is longer. Datalogic does not guarantee, and it is not responsible for, the maintenance
of, damage to, or loss of configurations, data, and applications on the repaired units and at
its sole discretion can return the units in the “factory default” configuration or with any soft-
ware or firmware update available at the time of the repair (other than the firmware or soft-
ware installed during the manufacture of the product). Customer accepts responsibility to
maintain a back up copy of its software and data.
Warranty Claims Process
In order to obtain service under the Factory Warranty, Customer must notify Datalogic of the
claimed defect before the expiration of the applicable Warranty period and obtain from Dat-
alogic a return authorization number (RMA) for return of the product to a designated Data-
logic service center. If Datalogic determines Customer’s claim is valid, Datalogic will repair or
replace product without additional charge for parts and labor. Customer shall be responsible
for packaging and shipping the product to the designated Datalogic service center, with ship-
ping charges prepaid. Datalogic shall pay for the return of the product to Customer if the
shipment is to a location within the country in which the Datalogic service center is located.
Customer shall be responsible for paying all shipping charges, duties, taxes, and any other
charges for products returned to any other locations. Failure to follow the applicable RMA
policy, may result in a processing fee. Customer shall be responsible for return shipment ex-
penses for products which Datalogic, at its sole discretion, determines are not defective or
eligible for warranty repair.
Warranty Exclusions
The Datalogic Factory Warranty shall not apply to:
(i) any product which has been damaged, modified, altered, repaired or upgraded by
other than Datalogic service personnel or its authorized representatives;
(ii) any claimed defect, failure or damage which Datalogic determines was caused by
faulty operations, improper use, abuse, misuse, wear and tear, negligence, improper
storage or use of parts or accessories not approved or supplied by Datalogic;
(iii) any claimed defect or damage caused by the use of product with any other instru-
ment, equipment or apparatus;