Chapter 6 – Troubleshooting 67
If experiencing this problem…
Try this solution…
Nothing is printing (labels advance
normally, but no image is printed):
Examine the used ribbon for an image:
If there is an image on the used ribbon:
Verify that the ribbon was properly loaded per Section 2.4.
If properly loaded, the wrong coating configuration was
used. (To verify the inked side, press the adhesive backing
of a label against the ribbon surface. Ink will only lift from
the coated side of the ribbon.) Clean the printhead (see
Section 5.2); then replace the ribbon with the correct type
for the printer, Section 2.4.
If there is no image on the used ribbon:
Print any Internal Test Label, see Section 4.4.) If an image
is printed, then check the protocol and port settings for
both the printer and host. These settings must match.
The heat setting may be too low. Make an adjustment in
the software program or through the menu.
The media/ribbon combination may be incorrect. Contact a
Media Representative.
The printhead or printhead cable(s) may be loose; power
‘Off’ the printer then reconnect.
Nothing happens when trying to print
using a software program:
Ensure that the printer is at READY.
Observe the Front Panel, if the READY light does not flash
as you send the format check the protocol and port
settings between the printer and host.
Ensure the interface cable meets the requirements found
in Section 2.1.2.
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