Dell Alienware AW2523HF - Specific Issues and Solutions

58 | Troubleshooting
Built-in diagnostics
Your monitor has a built-in diagnostic tool that helps you determine if the screen
abnormality you are experiencing is an inherent problem with your monitor, or with
your computer and graphics card.
AW2523HF
Exit
DDC/CI
Display Info
LCD Conditioning
Firmware
Service Tag
Self-Diagnostic
Reset Others
Factory Reset
Alienware 25 Monitor
Display
Menu
Personalize
Others
Input Source
Audio
Game
Game
Others
Display
Menu
Personalize
Input Source
Audio
Brightness/Contrast On
O
M2T101
ABCDEFG
Select
Select
To run the built-in diagnostics:
1. Ensure that the screen is clean (no dust particles on the surface of the screen).
2. Using the joystick, navigate on the OSD menu and select Others > Self-
Diagnostic.
3. Press the joystick button to start the diagnostics. A gray screen is displayed.
4. Observe if the screen has any defects or abnormalities.
5. Toggle the joystick once again until a red screen is displayed.
6. Observe if the screen has any defects or abnormalities.
7. Repeat steps 5 and 6 until the screen displays green, blue, black, and white
colors. Note any abnormalities or defects.
If you do not detect any screen abnormalities upon using the built-in diagnostic
tool, the monitor is functioning properly. Check the graphics card and computer.
The test is complete when a text screen is displayed. To exit, toggle the joystick
control again.
Disabling AMD FreeSync
AW2523HF monitor has FreeSync enabled by default. Please toggle between
FreeSync on/off from AMD Software Adrenalin Edition.
Once disabled on the AMD Software side, FreeSync is disabled on the monitor
also.