Dell Alienware AW2523HF - Page 60

60 | Troubleshooting
Common
Symptoms
What You
Experience
Possible Solutions
Intermittent
Problems
Monitor
malfunctions on
& off
• Ensure that the video cable connecting the
monitor to the computer is connected properly
and is secure.
• Reset the monitor to factory settings.
• Perform monitor self-test feature (see Self-
test) check to determine if the intermittent
problem is agged in the self-test mode.
HDR Problems Cannot set
GFX solution
into HDR mode
after switching
into Desktop/
Movie HDR/
Game HDR
Presets
• Ensure your computer or graphics solution
meets the minimum requirement for HDR
playback and install the latest software drivers
for the graphics card.
• Ensure that the HDMI 2.0 cable that comes
with the package is used.
• If the above steps fail, choose the resolution
1920 x 1080 from the Display Properties to
force the proper HDR signaling.
Missing Color Picture missing
color
• Perform monitor self-test feature check.
• Ensure that the video cable connecting the
monitor to the computer is connected properly
and is secure.
• Check for bent or broken pins in the video
cable connector.
Wrong Color Picture color
not good
• Change the settings of the Preset Modes
in the Game menu OSD depending on the
application.
• Adjust the Gain/Oset/Hue/Saturation
values under Game1/Game 2/Game 3 in the
Game menu OSD.
• Change the Input Color Format to RGB or
YCbCr/YPbPr in the Display menu OSD.
• Run the built-in diagnostics.
Image
retention from
a static image
left on the
monitor for a
long period of
time
Faint shadow
from the
static image
displayed
appears on the
screen
• Set the screen to turn o after a few minutes
of screen idle time. These can be adjusted in
Windows Power Options or Mac Energy
Saver setting.
• Alternatively, use a dynamically changing
screensaver.