390 Troubleshooting Guide
Regi Jam (Exit Sensor On JAM)
Exit Jam (Exit Sensor Off JAM)
Action Yes No
1 Ensure that the drum cartridges are installed correctly.
Does this solve your problem?
The task is complete. Go to action 2.
2 Replace the drum cartridges. See "
Replacing the Drum Cartridges
."
Does this solve your problem?
The task is complete. Go to action 3.
3 Ensure that the fusing unit is set properly.
Does this solve your problem?
The task is complete. Go to action 4.
4 Replace the fusing unit.
a
Replace the fusing unit. See "Removing the Fusing Unit."
b
After you replace the fusing unit, click
Chart Print
on the
Diagnosis
tab.
c
Click
Pitch Configuration Chart
.
The Pitch Configuration Chart is printed.
Does this solve your problem?
The task is complete. Go to action 5.
5 Ensure that the transfer belt unit is installed correctly.
Does this solve your problem?
The task is complete. Go to action 6.
6 Replace the transfer belt unit, the 2nd BTR, and the retard roller.
a
Replace the transfer belt unit, the 2nd BTR, and the retard roller. See
"Replacing the Transfer Belt Unit, the 2nd Belt Transfer Roller (2nd
BTR), and the Retard Roller."
b
After you replace the transfer belt unit, the 2nd BTR, and the retard
roller, click
Chart Print
on the
Diagnosis
tab.
c
Click
Pitch Configuration Chart
.
The Pitch Configuration Chart is printed.
Does this solve your problem?
The task is complete. Contact Dell.
Action Yes No
1 Ensure the fusing unit is installed correctly.
Does this solve your problem?
The task is complete. Go to action 2.
2 Replace the fusing unit.
a
Replace the fusing unit. See "Replacing the Fusing Unit."
b
After you replace the fusing unit, click
Chart Print
on the
Diagnosis
tab.
c
Click
Pitch Configuration Chart
.
The Pitch Configuration Chart is printed.
Does this solve your problem?
The task is complete. Contact Dell.
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