Troubleshooting
To get help with your Dell EMC Host Bus Adapter series, you can contact your Dell Technical Service representative or see
https://www.dell.com/support.
Topics:
• Known issues
Known issues
This section explains the known issues and expected behavior of the system when using the Host Bus Adapter.
VendorID and ProductID for external tape drives
Description When tape drive is connected to Dell HBA355e Adapter, the VendorID is displayed as Dell and
ProductID is displayed as Non-vSES in all management interfaces.
Applies to HBA355e Adapter
VendorID and ProductID for internal tape drives
Description
When a tape drive is connected to Dell HBA355i Adapter or Dell HBA350i Adapter, the VendorID is
displayed as DP and ProductID is displayed as BP15G in all management interfaces.
Applies to HBA355i Adapter and HBA350i Adapter
System reserved partition after Windows installation
Description
After the Windows operating system is installed, a system reserved partition may be created other than
the drive you have selected.
Applies to Dell HBA355i Adapter, Dell HBA355i Front, and Dell HBA350i MX
Device settings in HII shows PCIe slot information
Description
In HII (System Setup > Device Settings) show additional PCI slot information for Dell HBA355i Front
form factor.
Applies to HBA355i Front
Intermittent RSODs appears when a faulty drive is connected to
HBA
Description
During pre-boot or refresh in HII, intermittent RSODs are displayed when faulty drive is connected to the
system.
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