64
Troubleshooting
Specific symptoms What you experience Possible solutions
The LAN port is not
functioning
Operating system
setting or cable
connection issue
• Ensure that your computer has the latest BIOS and drivers installed.
• Ensure that the RealTek Ethernet Controller is installed in the Windows
Device Manager.
• If your BIOS Setup has a LAN/GBE Enabled/ Disabled option, ensure it is
set to Enabled.
• Ensure that the Ethernet cable is connected securely to both the monitor
and the hub/router/ firewall.
• Verify the status LED on the Ethernet cable to ensure it is connected. If the
LED it not lit, try reconnecting both ends of the cable.
• First, turn off the computer and disconnect the USB-C cable and power
cord from the monitor. Next, turn the computer back on and reconnect the
monitor’s power cord and USB-C cable.
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