Receiving automated support with
SupportAssist
Dell SupportAssist is an optional Dell Services offering that automates technical support for your Dell server, storage, and
networking devices. By installing and setting up a SupportAssist application in your IT environment, you can receive the
following benefits:
● Automated issue detection — SupportAssist monitors your Dell devices and automatically detects hardware issues, both
proactively and predictively.
● Automated case creation — When an issue is detected, SupportAssist automatically opens a support case with Dell
Technical Support.
● Automated diagnostic collection — SupportAssist automatically collects system state information from your devices and
uploads it securely to Dell. This information is used by Dell Technical Support to troubleshoot the issue.
● Proactive contact — A Dell Technical Support agent contacts you about the support case and helps you resolve the issue.
The available benefits vary depending on the Dell Service entitlement purchased for your device. For more information about
SupportAssist, go to www.dell.com/supportassist.
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