Troubleshooting: Dell Precision M6400 Service Manual
file:///T|/htdocs/systems/wsm6400/en/sm/trouble.htm[11/16/2012 10:26:15 AM]
NOTE: High-speed optical drive vibration is normal and may cause noise, which does not indicate a defect in the drive
or the media.
NOTE: Because of different regions worldwide and different disc formats, not all DVD titles work in all DVD drives.
Adjust the Windows volume control —
Click the speaker icon in the lower-right corner of your screen.
Ensure that the volume is turned up by clicking the slidebar and dragging it up.
Ensure that the sound is not muted by clicking any boxes that are checked.
Check the speakers and subwoofer —
See Sound and Speaker Problems
.
Problems writing to an optical drive
Close other programs —
The optical drive must receive a steady stream of data during the writing process. If the stream is interrupted, an error
occurs. Try closing all programs before you write to the optical.
Turn off standby mode in Windows before writing to a disc —
For information about setting power options, see the Dell™ Technology Guide at support.dell.com. You can also search for
the keyword standby in Windows Help and Support for information on power management modes.
Hard drive problems
Run Check Disk —
Windows XP:
1. Click Start and click My Computer.
2. Right-click Local Disk C:.
3. Click Properties® Tools® Check Now.
4. Click Scan for and attempt recovery of bad sectors and click Start.
Windows Vista:
1. Click Start
and click Computer.
2. Right-click Local Disk C:.
3. Click Properties® Tools® Check Now.
The User Account Control window may appear. If you are an administrator on the computer, click Continue;
otherwise, contact your administrator to continue the desired action.
4. Follow the instructions on the screen.
IEEE 1394 Device Problems
CAUTION: Before working inside your computer, read the safety information that shipped with your
computer. For additional safety best practices information, see the Regulatory Compliance Homepage on
www.dell.com at: www.dell.com/regulatory_compliance.
NOTE: Your computer supports only IEEE 1394a standard.
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