User's Manual - 141
3-5-21. Settings – System - Customer support
If users encounter problems with the system, they could export a debug report and send it to
VIVOTEK's technical support.
With an Internet connection, users can also open the Remote access functionality. An access
ID will be generated. They can send the ID to VIVOTEK's technical support for the support to
remotely examine system configuration and errors. Note that you should only allow remote
access when you need the technical support to access and diagnose system errors. There is a
60 seconds initial timeout when trying to connect to the cloud server.
The remote access will automatically be disabled after 14 days if it is not manually disabled after
the debug. You should not disable the remote access while the debug process is taking place.
If network unavailable message is displayed at the lower screeen, the network connection
between NVR and cloud server may have failed.
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