DeVilbiss 525DS - Warranty Information; Ordering Information and Parts List; Ordering Information; Parts Return and Ordering Policy

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ORDERING INFORMATION AND PARTS LIST
ORDERING INFORMATION
When ordering components, instruction guides, or service manuals the following must be provided:
• UnitCatalogNumber
• UnitSerialNumber
• PartNumber
• QuantityRequired
DeVilbiss Compact Concentrator 5 Liter Series Instruction Guide:
A-525 525DS English, Spanish, French•
SE-525 525DS & 525KS English, Spanish, French, German, Italian, Dutch, Portuguese•
DeVilbiss Compact Concentrator 5 Liter Series Service Manual:
LT-2023 525DS & 525KS English•
LT-2024 525DS & 525KS Spanish•
LT-2025 525DS & 525KS Portuguese•
DeVilbiss Oxygen Concentrator Service Log:
A-1007 All English•
Orders may be placed by calling:
• CustomerService  800-338-1988
• Warrantyparts-U.S.A. 800-338-1988
• Canada   905-660-2459or800-263-3390
• InternationalDepartment 814-443-4881
PARTS RETURN AND ORDERING POLICY
ALL DEFECTIVE COMPONENTS THAT ARE STILL UNDER WARRANTY MUST BE RETURNED TO THE FACTORY IN SOMERSET, PA WITHIN 30
DAYS AFTER SHIPMENT OF THE NEW COMPONENTS. IF THE COMPONENTS ARE NOT RECEIVED WITHIN THIS PERIOD, AN INVOICE
WILL BE ISSUED TO YOUR ACCOUNT.
REBUILT EXCHANGE PARTS PRICING IS AVAILABLE ONLY WITH THE RETURN OF DEFECTIVE PARTS WITHIN 30 DAYS. COMPONENTS
WILL THEN BE BILLED AT THE REBUILT COST; THERE WILL BE A CHARGE FOR SHIPPING. IF THE DEFECTIVE COMPONENT IS NOT
RECEIVED WITHIN 30 DAYS, THEN A NEW COMPONENT INVOICE WILL BE ISSUED TO YOUR ACCOUNT. COMPONENTS THAT ARE OUT
OF WARRANTY AND NOT ON A REBUILT/EXCHANGE PROGRAM DO NOT HAVE TO BE RETURNED TO THE FACTORY.
Before returning parts or units to the factory, call the DeVilbiss Healthcare Customer Service Department (800-338-1988) or (814-443-4881) to obtain
a return authorization number. Include in the package a note indicating the return authorization number along with your company name, address,
phone number, and account number. The return authorization number should also be written on the outside of the package.
To expedite your order for warranty or non-warranty parts, the following information should be given to the representative:
• Catalognumber
• Serialnumber
• Hourmeterreadingforeachconcentrator
• Accountnumber
• Companynameandaddress
• Descriptionofproblem