Dexcom one - Troubleshooting; Accuracy and Symptom Mismatches

Dexcom ONE User Guide
40
Troubleshooting
Appendix A
Troubleshooting
This appendix has brief instructions for the most
common questions. They are listed in alphabetical
order, as shown below:
A.1 Accuracy – sensor readings do not match blood
glucose meter value
A.2 Accuracy – sensor readings do not match
symptoms
A.3 Adhesive patch
A.4 App shuts off
A.5 Cannot hear alerts
A.6 Common alerts
• Brief sensor issue
• Pairing unsuccessful
• Signal loss alert
• Transmitter battery low and last session alerts
• Transmitter failed
A.7 End sensor session early
A.8 Gap in graph
A.9 Technical support
A.10 Recharge receiver
A.11 Water and Dexcom ONE
For full troubleshooting information, go to the
frequently asked questions section on the Dexcom
website (dexcom.com).
A.1 Accuracy – sensor
readings do not match blood
glucose meter value
Different body fluids give different numbers:
• BG meter measures glucose from blood.
• Dexcom ONE sensor measures glucose from
interstitial fluid.