How to solve Transmitter Not Found Alert on Dexcom Blood Glucose Meter?
If you receive a Transmitter Not Found Alert on your Dexcom Blood Glucose Meter: * Ensure the transmitter is snapped into the transmitter holder. * Verify that the transmitter serial number (SN) entered is correct. * If the issue persists, the sensor may not be inserted correctly. In this case, insert a new sensor.
What to do if Dexcom Blood Glucose Meter adhesive patch is peeling off?
If the adhesive patch of your Dexcom Blood Glucose Meter is peeling off, you can: * Put an Overpatch or medical tape (such as Blenderm) over the adhesive patch, being careful not to cover the transmitter and avoiding open wounds. To order an Overpatch, contact your local Dexcom representative. * Ensure your skin is clean and dry before inserting the sensor. * Consider using adhesive products (such as Mastisol®, SkinTac™) under the patch, but avoid the spot where the needle inserts. * Thoroughly rub the patch onto the skin.
What to do if Dexcom G6 Blood Glucose Meter readings do not match symptoms?
If your Dexcom G6 readings don't match your symptoms: * Wash and dry your hands, then take a fingerstick with your meter. If your meter value matches your symptoms, use it to make treatment decisions. * Calibrating may also help align your G6 readings to your meter values.
What to do for No Readings Alert on Dexcom G6 Blood Glucose Meter?
If you receive a No Readings Alert on your Dexcom Blood Glucose Meter: * Check if the transmitter is snapped into the transmitter holder. * Wait up to 3 hours while the G6 attempts to fix itself. * If the alert is not corrected after 3 hours, contact your local Dexcom representative. * Use your meter for treatment decisions in the meantime.
How to fix Dexcom G6 Blood Glucose Meter if I cannot hear alarms/alerts?
If you cannot hear the alarms or alerts on your Dexcom Blood Glucose Meter, you should: * Verify that the app, Bluetooth, volume, and notifications are turned on. * Change your alarm/alert ringtone in Menu > Sounds. Use Menu > Sounds > Test Sound to try out the selected sound to ensure you can hear it easily. * If your smart device is on mute or Do Not Disturb but you still want to receive critical alarms/alerts, make sure Always Sound is enabled.
What to do if Dexcom G6 applicator will not come off?
If the applicator of your Dexcom Blood Glucose Meter will not come off, gently peel off the adhesive patch with the applicator attached. Check the insertion site to make sure the sensor is not left in the skin. Do not reuse the applicator. Contact your local Dexcom representative.
How to avoid skin irritation around Dexcom G6 Blood Glucose Meter sensor site?
To address skin irritation around the Dexcom Blood Glucose Meter sensor site, try changing your insertion site and/or discussing it with your healthcare professional.
Locate training resources and information about your Dexcom G6 CGM system.
Learn about the necessity of a Dexcom username and password for app setup and reordering.
Provides definitions for terms related to the Dexcom G6 system and diabetes management.
Understand the meaning of indications, contraindications, warnings, and precautions.
Details on system indications, contraindications, warnings, and precautions for safe use.
Identifies potential risks associated with using the Dexcom G6 system.
Outlines the advantages and benefits of using the Dexcom G6 system for diabetes management.
Overview of the Dexcom G6 Continuous Glucose Monitoring system and its features.
Highlights new features and improvements in the Dexcom G6 system.
Description of the three key components of the Dexcom G6 system: applicator, transmitter, and display device.
Guidance on selecting and using the Dexcom G6 app, receiver, or both as display devices.
Instructions for installing and setting up the Dexcom G6 application on a smart device.
Steps for setting up the Dexcom G6 receiver, including initial setup and configuration.
Checklist of Dexcom and personal items needed before inserting the sensor.
Guidance on selecting appropriate and effective sites for sensor insertion.
Step-by-step instructions for inserting the Dexcom G6 sensor using the applicator.
Explanation of what calibration is, why it's done, and how it aligns sensor readings with meter values.
Tips for proper preparation to ensure sensor accuracy during calibration.
Details on the calibration schedule and process for entering meter values into the G6.
Description of the home screen's layout and navigation for the Dexcom G6 app and receiver.
How to interpret G6 readings, trend arrows, and the glucose graph on the home screen.
Guidance on navigating the home screen and understanding the status bar elements.
Explanation of what an event is and how tracking daily events affects glucose trends.
Instructions for entering long-acting insulin doses into the Dexcom G6 app and receiver.
Steps for editing or deleting events that were incorrectly entered in the Dexcom G6 app.
Explanation of how Dexcom G6 alarms and alerts help keep users safe from severe lows or highs.
Guidance on personalizing alert settings to fit individual needs and diabetes management goals.
Real-life examples illustrating how customizing alerts helps manage diabetes effectively.
Guidance on confirming G6 readings with a BG meter to build confidence in CGM use.
Importance of collaborating with a healthcare professional for personalized treatment plans.
Situations where relying on your blood glucose meter is necessary instead of G6 readings.
Overview of setting up Dexcom Share to allow followers to view G6 readings and trends.
Step-by-step wizard for setting up the Dexcom Share feature and inviting followers.
Examples of how loved ones use CGM information to provide support for diabetes management.
Information on notifications received when the sensor session is ending.
Instructions for safely removing the sensor and transmitter after the session ends.
Guidance on pairing a new transmitter with the display device after the old one expires or fails.
Troubleshooting common issues related to alarms, alerts, and missing G6 readings.
Solutions for common problems encountered with the sensor applicator.
Troubleshooting steps for issues related to the Dexcom G6 mobile application.
Troubleshooting steps for issues related to the Dexcom G6 receiver.
Contact information and details for Dexcom's technical support for system-related issues.
Information on customer care and education services provided by Dexcom's Certified Diabetes Educators.
Guidance on navigating security checkpoints at airports with Dexcom G6 components.
Instructions for using the smart device or receiver to get glucose information while on an airplane.
How to check CGM information in the Today view on Apple devices, even when locked.
Instructions for checking G6 information on Android lock screens or via swipe-down.
Guidance on using Dexcom G6 with Apple or Android smartwatches for receiving alerts.
Maintenance guidelines for the applicator, sensor, transmitter, and receiver.
Recommendations for proper storage of G6 components to prevent system failures.
How to check and update CGM system information on the app and receiver.
Details of the limited warranty covering the Dexcom receiver.
Details of the limited warranty covering the Dexcom G6 transmitter.
Information on the G6's performance, including accuracy and clinical study results.
Technical specifications for the Dexcom G6 sensor, transmitter, and receiver.
Regulatory compliance information regarding FCC certifications and interference statements.
Default settings for system alerts in the Dexcom G6 app, including sound and vibration.
Default settings for app glucose and data alerts, including editable options.
Default system alerts for the receiver, including vibration and sound notifications.
General| Sensor Life | 10 days |
|---|---|
| Transmitter Life | 3 months |
| Connectivity | Bluetooth |
| Age Range | 2 years and older |
| Warm-up Time | 2 hours |
| Accuracy | MARD of 9.0% |
| Type | Continuous Glucose Monitoring (CGM) System |
| Calibration | No calibration required |
| App Compatibility | Dexcom G6 app |
| Alerts | Customizable alerts for high and low glucose levels |
| Data Sharing | Yes, via Dexcom Follow app |
| Range | 20 feet |
| Data Storage | Stores data for 90 days |
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