Why does my Dexcom one Blood Glucose Meter app keep shutting off?
If the Dexcom Blood Glucose Meter app shuts off, it may be due to the smart device’s memory or storage being full. To resolve this, close any unused apps and delete unnecessary files.
What to do if my Dexcom one has signal loss?
If you are experiencing signal loss with your Dexcom Blood Glucose Meter, ensure that your transmitter and display device are within 6 meters of each other. If you are in water, keep the device even closer. Try turning Bluetooth off and on, or restart your display device. If using your smartphone, reopen the Dexcom ONE app.
What causes brief sensor issue on Dexcom one?
If you experience a brief sensor issue with your Dexcom ONE Blood Glucose Meter, check that the transmitter is snapped into the transmitter holder. Then wait up to 3 hours for the system to self-correct.
Why Dexcom one Blood Glucose Meter readings do not match blood glucose meter value?
Different body fluids give different numbers. A BG meter measures glucose from blood. A Dexcom ONE sensor measures glucose from interstitial fluid.
How to charge Dexcom one Blood Glucose Meter receiver?
If your Dexcom Blood Glucose Meter receiver needs to be charged, use the Dexcom-supplied charger. A full charge may take up to 3 hours.
Why I cannot hear alerts on my Dexcom one Blood Glucose Meter?
If you cannot hear alerts from your Dexcom Blood Glucose Meter, first ensure that alerts are turned on in the app settings (Settings > Alerts) or receiver settings (Menu > Settings > Alerts). Remember that Dexcom ONE alerts will not override your smart device's settings. On your smartphone, verify that the app, Bluetooth, volume, and notifications are enabled. If using a receiver, ensure that the sound is turned on (Menu > Settings > Alert Sounds).
What to do if Dexcom one Blood Glucose Meter pairing is unsuccessful?
If your Dexcom ONE Blood Glucose Meter is not pairing, ensure the transmitter is snapped into the transmitter holder. Check the transmitter serial number and try again. When pairing, accept the Bluetooth Pairing Request and stay within 6 meters of the display device. Do not use an expired transmitter. If problems persist, replace your sensor and attach the transmitter again.
What to do if Dexcom one readings do not match symptoms?
If sensor readings from your Dexcom ONE Blood Glucose Meter do not match your symptoms, wash and dry your hands, then perform a fingerstick test with your BG meter. If the BG meter value matches your symptoms, use that value to make treatment decisions.
How to fix adhesive patch peeling off Dexcom one?
After inserting your Dexcom Blood Glucose Meter sensor, you can reduce peeling by putting an Overpatch or medical tape (such as Blenderm) over the adhesive patch, avoiding the transmitter and any open wounds. For your next sensor session, ensure your skin is clean and dry before inserting the sensor. You can also use adhesive products (such as Mastisol[®], SkinTac™) under the patch, avoiding the needle insertion spot, and thoroughly rub the patch onto the skin.
What to do if Dexcom one applicator will not come off?
If the Dexcom Blood Glucose Meter applicator will not come off, gently peel off the adhesive patch with the applicator attached. Check the insertion site to ensure the sensor is not left in the skin. Do not reuse the applicator.
Specifies intended use, contraindications, and critical safety warnings.
Outlines precautions for handling, environment, and system use.
Safety guidelines for transmitter operation and display device interaction.
Overview of the home screen, displaying current glucose values.
Explains trend indicators, graphs, and how to navigate the system interface.
Accessing glucose reports and troubleshooting common screen problems.
Essential warnings about alert functionality and device settings.
Details on low/high alerts and how to set them up.
How alerts can be used as a tool for diabetes management and goal achievement.
Guidance on when to rely on a blood glucose meter for treatment decisions.
Using trend arrows and practice scenarios for making treatment choices.
Resources and advice for further support in managing diabetes treatment.
Step-by-step instructions for removing and starting a new sensor session.
Information on transmitter longevity and how to reuse it for multiple sessions.
Resolving discrepancies between sensor readings, symptoms, and BG meter values.
Solutions for adhesive patch problems and sensor site skin irritation.
Addressing brief sensor issues, pairing failures, signal loss, and transmitter errors.
Guidance for contacting technical support and resolving receiver or system errors.
Guidelines for proper storage and maintenance of sensors, transmitters, and receivers.
Information on environmentally responsible disposal of system components.
Information on potential risks including missed alerts, insertion issues, and substance interactions.
Advantages of the system for diabetes management, trend analysis, and lifestyle feedback.
Details of warranty coverage, limitations, and obligations for receivers and sensors.
Terms of the transmitter warranty and limitations on Dexcom's liability.
Summary of device accuracy metrics and performance characteristics under various conditions.
Technical specifications for components, compliance, and electromagnetic compatibility.
General| Alerts | Customizable high and low glucose alerts |
|---|---|
| Type | Continuous Glucose Monitoring (CGM) |
| Sensor Life | 10 days |
| Calibration | No fingerstick calibrations required |
| Data Sharing | Yes, via Dexcom Follow app |
| Measurement Range | 40-400 mg/dL |
| Wireless Range | Up to 6 meters (20 feet) |
| Water Resistance | Water-resistant up to 8 feet (2.4 meters) for 24 hours |
| Transmitter Battery Life | 3 months (automatic) |
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