Dexcom one - Common Alerts and Connectivity Problems

Dexcom ONE User Guide
44
Troubleshooting
A.6 Common alerts
Issue
Brief sensor issue
App Receiver
Sensor is temporarily unable to measure
glucose.
Solution
1. Check transmitter; is it snapped into
transmitter holder?
2. Wait up to 3 hours while the Dexcom ONE
fixes itself.
3. If not corrected after 3 hours, contact
Technical Support at dexcom.com, or
contact your local Dexcom representative.
No alerts or sensor readings until fixed. Use your
BG meter for treatment decisions.
Tap or select OK to clear the alert, then to go
Help on the home screen for more information.
Don’t remove sensor. Temporary issue.
Wait up to 3 hours.
Brief Sensor Issue
No Alerts
OK
Brief Sensor Issue
OK
Don’t remove sensor.
Temporary issue.
Wait up to 3 hours.
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