DirecTV C61W User Manual

Version 1.0.0 12/16/2016
• The
wireless client (
Troubleshooting
17)
Check the C61W LED and troubleshoot accordingly.
18)
If LED is GREEN, troubleshoot as per C61W Grey/Black screen symptoms.
13. Wireless Client (
C61W
“Select a S
erver. No Servers Were detected. Check your network connections”
Technician
Troubleshooting:
19)
Verify the wireless client (C61W) network LED is Green
•
If the LED is Green, allow 2 minutes for the Live TV to return
20)
If the wireless client (C61W) network LED is
needed in case the WVB2 has not loaded the new software)
21)
Treat the same as Genie Server OSD “Wireless Connection Lost”
Agent Troubleshooting
Troubleshooting should focus on the connection from the Wireless Video
to the Genie server.
22)
Run system test on the Genie server
23)
If no diagnostic code,
•
If light is not solid blue, troubleshoot as per the LED color.
•
If light is solid blue, continue.
24)
Ensure the Coax
attached " and finger tight.
25)
Reset the Wireless Video Bridge.
26)
Reset the Genie server.
27)
If issue persists, schedule a service call.
14. Wireless Client (
C61W
“
Connecting to Video Bridge
Prob
able Cause and Troubleshooting:
28)
Make sure the Genie server is in the Add
29) Follow
the normal installation process starting at Connect Now on the
wireless client (C61W).
15. Wireless Client (
C61W
“
Unable to connect to Video Bridge. Make su
and this client is within range of your video bridge signal”
User Manual –
Wireless Video Bridge Gen 2
Page 36
wireless client (
C61W) is not in range of the WVB2
Check the C61W LED and troubleshoot accordingly.
If LED is GREEN, troubleshoot as per C61W Grey/Black screen symptoms.
C61W
) OSD:
erver. No Servers Were detected. Check your network connections”
Troubleshooting:
Verify the wireless client (C61W) network LED is Green
If the LED is Green, allow 2 minutes for the Live TV to return
If the wireless client (C61W) network LED is
blinking Red, reset the WVB2 (this is
needed in case the WVB2 has not loaded the new software)
Treat the same as Genie Server OSD “Wireless Connection Lost”
Agent Troubleshooting
Troubleshooting should focus on the connection from the Wireless Video
to the Genie server.
.
Run system test on the Genie server
If no diagnostic code,
ensure Wireless Video Bridge lights is solid BLUE.
If light is not solid blue, troubleshoot as per the LED color.
If light is solid blue, continue.
Ensure the Coax
cables on the Wireless Video Bridge and Server is properly
attached " and finger tight.
Reset the Wireless Video Bridge.
Reset the Genie server.
If issue persists, schedule a service call.
C61W
) OSD:
Connecting to Video Bridge
”
able Cause and Troubleshooting:
Make sure the Genie server is in the Add
a Client Screen.
the normal installation process starting at Connect Now on the
wireless client (C61W).
C61W
) OSD:
Unable to connect to Video Bridge. Make su
re that the video bridge is in survey mode
and this client is within range of your video bridge signal”
Wireless Video Bridge Gen 2
C61W) is not in range of the WVB2
If LED is GREEN, troubleshoot as per C61W Grey/Black screen symptoms.
erver. No Servers Were detected. Check your network connections”
If the LED is Green, allow 2 minutes for the Live TV to return
blinking Red, reset the WVB2 (this is
needed in case the WVB2 has not loaded the new software)
Treat the same as Genie Server OSD “Wireless Connection Lost”
Troubleshooting should focus on the connection from the Wireless Video
Bridge
ensure Wireless Video Bridge lights is solid BLUE.
If light is not solid blue, troubleshoot as per the LED color.
cables on the Wireless Video Bridge and Server is properly
the normal installation process starting at Connect Now on the
re that the video bridge is in survey mode

DirecTV C61W Specifications

General

Brand	DirecTV
Model	C61W
Category	Receiver
Language	English