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FREQUENTLY ASKED QUESTIONS
Solution:
Try setting the end time of the recording in the Record Options so the recording ends one or two minutes later (or more, if
necessary). You may be able to record the same program again later in the week. Check the Program Guide for additional
showings.
For sporting events, you may want to extend the recording stop time 15 minutes or more to protect against overtime games.
If you had a priority conflict, try adjusting your start and end times. You may need to choose a different time slot to record a
program if the conflict continues.
Q: Why was a program I recorded displayed in the My Playlist screen, but deleted before I could watch it?
Your recording(s) were deleted before you had a chance to view them.
Possible Causes:
Someone else manually deleted the program.
The hard drive on your DVR is full. The program may not have recorded.
The receiver may have deleted older recordings to make room for newer ones.
You exceeded the allotted purchase or viewing time on a Pay Per View movie or event.
Bad weather may have caused a loss in signal. Your receiver will automatically delete these incomplete programs.
Solution:
Delete some of the content on your DVR to make room for new recordings.
Change your recording options to keep programs until you delete them manually. See “Recording a Single Show” or
“Recording a Series” in Chapter 4 for details.
You can also change a recording you’ve already made to “Keep Until I Delete”. See “Managing My Playlist” in Chapter 4.
CHAPTER 7 - TROUBLESHOOTING & FAQS
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