DMP Electronics eBox-3300 - Warranty and Support Terms; General Terms and Conditions; Warranty Period and Policy; Return Merchandise Authorization (RMA) Policy

eBox-3300
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TERMS AND CONDITIONS
1. Warranty
The warranty terms for eBox-3300 are twelve (12) months from the beginning on the
date of invoice. During the warranty period, the manufacturer Will repair replace the
product covered under this limited warranty.
2. Service and Support
The manufacturer provides the technical support for hardware problems with your
system throughout the warranty period. The technical support service is limited to
configuration and operation of eBox-3300 sold by the manufacturer. The technical
support service does not offer software tutoring or training.
3. Return Merchandise Authorization（RMA）policy
If the dealer determines that a part is defective. Purchaser must call our
technical support service to obtain an RMA number before attempting to return any part.
Please refer to your nearest dealer for
To obtain an RMA number, Purchaser must follow procedures as below：
1. Complete the the manufacturer standard RMA Form and fax back to the RMA
Department.
2. The RMA Number must be used within 7 DAYS
3. The RMA Number must be shown clearly on your shipping label.
4. The manufacturer must receive all Returns before a replacement will be sent.
5. The repair cost is depends on the parts, the damage reasons, and whether under
warranty period…etc. The Seller will charge the Purchaser in a reasonable price.
6. A copy of the invoice for the RMA product(s) will also be shipped to Purchaser.
7. The freight of return to the manufacturer is charges to Purchaser account and
accompanied by an RMA number. Any Returns with freight collect will be refused and
returned to you. After Repairing, the cost of freight will be paid by Seller.
8. The manufacturer must receive all returned goods within the warranty period.
4. Shipping Policy
The Purchaser must pre-pay shipping for any defective system or parts returned under
the warranty. The manufacturer shall not be liable for risk of loss or damage during
shipment of your returned system or parts if you fail to insure the shipment.
All products must be shipped back to the manufacturer in original or equivalent
packaging. The manufacturer will ship the repaired or replacement product(s) to
Purchaser by freight prepaid. Purchaser assumes the risk of loss. the manufacturer
shall not be responsible for failure of the delivery service to make on-time delivery.
WARRANTY