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DLOS8 LoRaWAN Gateway User Manual     47 / 47 
12   Packing Info  
Package Includes: 
  DLOS8 LoRaWAN Gateway x 1 
  Stick Antenna for LoRa RF part. Frequency is one of 470 or 868 or 915Mhz depends the 
model ordered 
  Packaging with environmental protection paper box 
 
Dimension and weight: 
  Device Size: 12 x 12 x 3 cm 
  Weight: 187g 
  Package Size: 14.5 x 13.5 x 6 cm 
  Weight: 300g  
 
13   Support 
  Try to see if your questions already answered in the wiki. 
  Support is provided Monday to Friday, from 09:00 to 18:00 GMT+8.  
Due to different timezones we cannot offer live support. However, your questions will be 
answered as soon as possible in the before mentioned schedule. 
  Provide as much information as possible regarding your enquiry (product models, accurately 
describe your problem and steps to replicate it etc) and send a mail to: 
support@dragino.com