Dreame H12 Core Manual

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EN
EN
Troubleshooting
Error Possible Cause Solution
No wateris
comingout
of the appliance.
The Clean Water Tank is not
properly installed in place, or
the water in the Clean Water
Tank is insufficient.
Re-install or fill the Clean
Water Tank.
It takes 30 seconds to dampen
the brush roller.
Turn on the appliance and
check again in 30 seconds.
The vent leaks
water
.
A collision or a sharp pull
causes water
to enter the
motor.
Movethe appliance
gently
back and forthwhile itis
turned on.
Thefilteris not completely dry
after being cleaned.
Dry the filter completely
before use.
Self-cleaning
fails.
The brush roller may be
jammed by large
debris.
Remove the brush roller
cover to check and clean the
brush roller.
The appliance is not placed
onto the charging base
properly.
Make sure the appliance is
being charged before
enabling the self-cleaning
function.
Self-cleaning cannot be
enabled if the battery level is
lower than 20%.
The self-cleaning function
canonlybe enabledwhen
the appliance is being
charged and the battery level
is more than 20%.
TheUsed Water Tankis not
installed in place, or theUsed
Water Tank
is full.
Re-install or empty theUsed
Water Tank.
The Clean Water Tank is not
installed in place, or the water
in the Clean Water Tank is
insufficient.
Fill or re-install theClean
Water Tank.
Error Icon Possible Cause Solution
Insufficient water in
Clean Water Tank
Fill the Clean Water Tank.
Used Water Tank full Empty the Used Water Tank.
Brush roller stuck
Clean the brush roller with the
provided cleaning brush.
Blocked tube Clear the tube and the dirt sensor.
Error Prompts and Solutions
If the appliance is not working properly, the screen display will show an error message.
Please refer to the below table to find your solution.
Error Code Possible Cause Solution
E1/EE/EF
Motor error Please contact customer service.
E2/E3/E7/E8/E9 Battery error
Please contact customer service.
E4/E5
Incompatible power
adapter
Please use the original power
adapter
. If the problem persists,
contact customer service.
E6
Battery overheating
Wait until the battery's temperature
returns normal.
For additional services, please contact us via aftersales@dreame.tech
Website: https://global.dreametech.com

Dreame H12 Core Specifications

General

Battery Capacity	4000 mAh
Clean Water Tank Capacity	900 ml
Dirty Water Tank Capacity	500 ml
Display	LED
Self-Cleaning	Yes
Power	200 W
Type	Cordless Wet and Dry Vacuum Cleaner
Dustbin Capacity	Not applicable
Cleaning Modes	Auto, Max
Run Time	35 minutes
Charging Time	4-5 hours