17
EN
Troubleshooting
Error Possible Cause Solution
The appliance
does not work.
The appliance is out of battery
or its battery level is low.
Fully charge its battery
before use.
The appliance is in the upright
position.
Recline the appliance
backwards.
Blockage activated overheat
protection mode.
Clear the blockage and wait
until the temperature returns
normal.
The Used Water Tank is full. Empty the Used Water Tank.
The Clean Water Tank is empty.
Fill the Clean Water Tank with
water.
The parts are not installed in
place.
Ensure all parts are all
properly in place.
The appliance
charges slowly.
The temperature of the battery
is too low or too high.
Wait until the battery's
temperature returns normal.
The suction
power of the
appliance is
weak.
The lter is not installed in
place.
Ensure the lter is installed in
place.
The lter is clogged. Clean the lter.
The suction inlet or tube is
blocked by a foreign object.
Clean the tube and the
suction inlet.
The motor is
making a strange
noise.
There is too much dirty water in
the Used Water Tank.
Empty the Used Water Tank.
The suction inlet is blocked.
Clear any blockage in the
suction inlet.
The display
screen does not
light up while
charging.
The power adapter plug is
not inserted into the electrical
outlet properly.
Make sure the power adapter
plug is inserted in place.
The appliance is not placed
onto the charging base
properly.
Make sure the appliance is
placed onto the charging
base properly.
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