Dreame H12 Core - Error Prompts and Solutions; Error Icons and Causes; Error Codes and Solutions

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Error Prompts and Solutions
Error Icon Possible Cause Solution
Insu󶀆cient water in
Clean Water Tank
Fill the Clean Water Tank.
Used Water Tank full Empty the Used Water Tank.
Brush roller stuck
Clean the brush roller with the
provided cleaning brush.
Blocked tube Clear the tube and the dirt sensor.
If the appliance is not working properly, the screen display will show an error message.
Please refer to the below table to 󶀄nd your solution.
Error Code Possible Cause Solution
E1/EE/EF Motor error Please contact customer service.
E2/E3/E7/E8/E9 Battery error Please contact customer service.
E4/E5
Incompatible power
adapter
Please use the original power
adapter. If the problem persists,
contact customer service.
E6 Battery overheating
Wait until the battery's temperature
returns normal.
For additional services, please contact us via aftersales@dreame.tech
Website: https://global.dreametech.com