18
FAQ
If an error occurs, the appliance will stop working. Please refer to the following table for
troubleshooting. If the problem persists, please contact customer service.
The appliance does not
work.
The appliance is out of
battery, or its battery level
is low.
Fully charge its battery
before use
The appliance is in the
upright position.
Recline the appliance
backwards
Blockage activated
overheat protection mode.
Clear the blockage and
wait until the temperature
returns normal
The Used Water Tank is
full.
Empty the Used Water
Tank
The handle, brush roller, or
Used Water Tank is not
properly installed.
Ensure the handle, brush,
roller, or Used Water Tank
are all properly in place
The appliance charges
slowly
The temperature of the
battery is too low or too
high.
Wait until the battery’s
temperature returns
normal
The suction power of the
appliance is weak
The suction inlet or tube is
blocked by a foreign
object.
Clean the tube and the
suction inlet
The motor is making a
strange noise
There is too much used
water in the Used Water
Tank.
Empty the Used Water
Tank
The suction inlet is
blocked.
Clear blockage in the
suction inlet
The dirt level indicator is
solid red
The dirt sensor needs
cleaning.
The dirt sensor is in the
tube. Follow tube cleaning
instructions.
The cleaning solution
concentration is too high.
Dilute the cleaning solution
with water at the
recommended ratio.
A third-party cleaning
solution caused a large
amount of foam.
Use only the officially
approved cleaning
solution.
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