Green/Yellow
LED Status
What it
means:
CSQ Values Signal Strength Status
(with trouble)
l Connect an antenna extension kit (GS-15ANT, GS-25ANT,
GS-50ANT or GS8-ANTP).
Both LEDs OFF
No Signal
Strength
0
l If the red LED is also FLASHING, refer to the RED LED chart.
l Verify SIM card is activated.
l Ensure the antenna cable is plugged securely into the radio
connector.
l If the SIM is active, connect a battery to the unit and test
various locations for good/excellent signal strength.
l Connect an antenna extension kit (GS-15ANT, GS-25ANT,
GS-50ANT or GS8-ANTP).
Both LEDs Flashing
ON/OFF together
Signal
Strength is
invalid
N/A Radio is in process of network registration.
Both LEDs Alternating
Radio Reset
Sequence
N/A
Radio is performing a Reset. If the issue persists, please verify the
SIM card is inserted correctly.
NOTE: When the Signal Strength LED is showing Green, it indicates your communicator is connected to a 3G Tower. When
the Signal Strength LED is showing Yellow, it indicates your communicator is connected to a 2G Tower.
NOTE: Blue LED is always OFF when 3G4010 is used as a primary communicator.
# of
Flashes
Trouble Type Trouble Notes
Red Blue
On On No Signal Strength
l Verify SIM card is activated.
l Ensure the antenna cable is plugged securely into the radio connector.
l If the SIM is active, connecta battery to the unit and test various locations for
good/excellent signal strength.
l Connect an antenna extension kit (GS8-ANTP, GS-15ANT,GS-25ANT or GS-
50ANT).
1 Off Wireless Network Trouble
l Ensure the SIM card has been activated.
l The antenna cable should be plugged securely into the radio connector.
l Ensure there is good signal strength (at least one green light ON).
l Verify the installation area is not experiencing a network outage.
2 Off Battery Trouble
l If a battery is not used in the installation, ensure that the "Internal Battery
Connected" is not selected in C24 Communications.
l If a battery is used in the installation, verify the battery is connected properly
l Measure the battery under load and verifyit is charged to at least 12.5VDC. If
not, wait at least 1 hour for the battery to charge.
l Remove the battery and measure the voltage; the voltage should be at least
12VDC.
l Verify the input DC supply is rated at 13.8VDC @ 180mA minimum.
l Replace battery
3 Off Input Power Trouble
l Ensure the power source connected to the 3G4010 is providing 13.8VDC @
180mA.
1 Flash Insufficient Signal Strength
l Ensure the antenna cable is plugged securely into the radio connector.
l If the SIM is active, connecta battery to the unit and test various locations for
good/excellent signal strength.
l Connect an antenna extension kit (GS8-ANTP, GS-15ANT,GS-25ANT or GS-
50ANT)
2 Flash Not Used
3 Flash
C24 Communications
Configurations Trouble
l Ensure the SIM card is activated and correctly initialized through C24
Communications.
1 On Radio/SIM Trouble
l Ensure the SIM Card is inserted correctly and firmly.
l Ensure the antenna cable is plugged securely into the radio connector.
2 On
Receiver Not Available
Trouble
l Contact the monitoring station to verify that the 3G4010 programming is correct
(port, IP address, DNIS).
l Contact your central station to verify they are not experiencing any receiver
issues.
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