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APPENDIX A: COMMUNICATOR TROUBLESHOOTING
Table 7: Trouble LED indications
TROUBLE INDICATION TROUBLE/POSSIBLE CAUSES TROUBLE POSSIBLE SOLUTION
All 4 LEDs OFF
No Power
• Check your power connections to the control panel and the Communicator module.
Confirm PC-LINK cable is properly attached.
Power Save Mode
(GS2065/TL265GS only)
• The control panel may be in power save mode (In Power Save mode, the green
indicators still indicate incoming and outgoing communications. The yellow status
light also continues to function in power save mode.
• Check the AC source to the control panel.
Keypad Blanking Mode
(GS2065/TL265GS only)
• The control panel may be in keypad blanking. Press a key on a keypad to remove
blanking momentarily.
Yellow LED – ON Solid Insufficient Signal Strength
• Ensure the antenna is securely connected to the radio. Check the cable connection
to the radio.
• If a whip antenna is used ensure the antenna is securely screwed on to the antenna
cable connector and internally connected to radio.
• Confirm that GSM network service is active in your area.
Trouble LED – 2 Flashes Panel Supervision Trouble
• Check panel Option [382] Toggle Option[ 5] is set to ON.(GPRS/Ethernet Module
Enabled)
• Ensure the PC-Link cable between the control panel and Communicator is con-
nected properly (not reversed) and is securely in place.
Yellow LED - 4 Flashes Lockout Trouble
• The SIM card has incorrect PIN programmed or has a PIN that the module does not
recognize. Try a different SIM card.
• The module has been locked to a specific carriers network and you are trying to
use the device on an unsupported network. Use the device on the network it is
intended to be used with.
Yellow LED – 5 Flashes GSM Trouble
• Confirm that GSM service is available and active in your area.
• Check antenna connections.
• Ensure there is adequate radio signal strength. (See Table 5 ).
• Ensure the SIM card is properly inserted into the SIM card holder.
• Ensure the SIM card has been activated.
• If this trouble persists, you must relocate the Communicator , or install an external
antenna extension kit.
Yellow LED – 6 Flashes Ethernet Trouble
• Check with your ISP to confirm network service is active in your area.
• Ensure your Ethernet cable is securely inserted into the RJ45 jack of the Communi-
cator and the Hub/Router/ Switch.
• Check the link light on the Hub is ON . If link light is OFF, try restarting the HUB. If
problem persists, replace the Ethernet cable.
• If DHCP is used, ensure that the unit has an assigned IP address from the server. In
Panel Section [851] [992] verify a valid IP address is programmed. If not contact
the Network administrator.
Yellow LED – 7 Flashes Receiver Not Available
• Ensure that the Ethernet path has internet connectivity.
• Confirm that SIM does not have a custom APN. The unit will not allow connection
to the internet with custom APNs.
• If you are using a static IP address make sure the gateway and subnet mask are
entered correctly.
• If the network has a firewall, ensure the network has the programmed outgoing
ports open (Default UDP Port 3060 and Port 3065)
• Ensure that all the receivers are programmed for DHCP or have the proper IP
address and port number.
• Ensure the GPRS Receiver APNs have been programmed with the Access Point
Name provided by your GSM provider.
Yellow LED – 8 Flashes Receiver Supervision Trouble
• This trouble is indicated when supervision is enabled and the unit is not able to suc-
cessfully communicate with the receiver.
• If this trouble persists, contact your central station.
Yellow LED - 9 Flashes FTC Trouble
• The unit has exhausted all communications attempts to all programmed receiver for
events generated by the Communicator.
• Restart the system, if trouble persists, contact your dealer.
Yellow LED – 11 Flashes Remote Programming
• The LEDs will flash when a remote firmware upgrade is in progress over Ethernet or
GPRS. The LEDs will extinguish when update is complete.
• The LEDs will flash to indicate a remote DLS programming session is active over
Ethernet or GPRS. The LEDs will extinguish when the DLS session has been suc-
cessfully terminated.
Yellow LED – 12 Flashes Module Configuration Trouble
• This indication appears when Section [021] System Account Code or Section
[101]; [111]; [201]; and [211] Receiver Account Code have not been pro-
grammed. Ensure that a valid account code has been entered in these Sections.
All LEDs flashing together Boot Loader Failed
• Disonnect then reconnect power to the Communicator module.
Red and Yellow LEDs flash-
ing at the same time
Initialization Sequence
• The unit is still initializing please wait while the unit establishes a connection to all
programmed receivers. Note that this process may take several minutes.
Only Green LEDs flashing Hardware Default Jumper
• The hardware default jumper must be removed. See Figure 3 and Figure 5.
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