7.9 Service
It is r
ecommended that the pump should be serviced every 5 years. The pump should
then be returned to an Edwards Service Technology Centre.
Our products are supported by a world-wide network of Service Technology Centres
oering a wide range of opons including:
▪ Complete remanufacturing (includes 6 months warranty)
▪ Exchange pump (includes 12 months warranty)
Both services include decontaminaon, repair, rebuild and test to factory specicaon.
A local Service Technology Centre can also provide trained engineers to support the
exchange pump opon. For more informaon about service opons, contact us or the
nearest Service Centre.
7.9.1 Return the equipment or components for service
Before you send your equipment to us for service or for any other reason, you must send
us a completed Declaraon of Contaminaon of Vacuum Equipment and Components –
Form HS2. The HS2 form tells us if any substances found in the equipment are
hazardous, which is important for the safety of our employees and all other people
involved in the service of your equipment. The hazard informaon also lets us select the
correct procedures to service your equipment.
We provide instrucons for compleng the form in the Declaraon of Contaminaon of
Vacuum equipment and Components – Procedure HS1.
If you are returning a vacuum pump, note the following:
▪ If a pump is c
ongured to suit the applicaon, make a record of the conguraon
before returning the pump. All replacement pumps will be supplied with default
factory sengs.
▪ Do not return a pump with accessories ed. Remove all accessories and retain
them for future use.
▪ The ins
trucon in the returns procedure to drain all uids does not apply to the
lubricant in pump oil reservoirs.
Download the latest documents from edwardsvacuum.com/HSForms/, follow the
procedure in HS1, ll in the electronic HS2 form, print it, sign it, and return the signed
copy to us.
NOTICE:
If w
e do not receive a completed HS2 form, your equipment cannot be serviced.
Note:
Do not t
ake the enclosure o, the pump must be returned to a Service Technology Centre
for maintenance
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