User Guide
Product: Evolis
A_Evolis Solution GB elancity
Page
/
Date: 03/01/2018
Confidential document, property of ELANCITY. All copies and transfers are unauthorized without prior consent.
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Battery level Batteries / Plugs / Solar
panel
1. Check the battery terminals voltage (if less than 11,1V replace the battery).
2. Faulty connections of the battery cables, plugs or solar panel.
3. Check the external mobile plugs condition (PNC16 or plugs male/female).
4. High traffic volume ; combine use of a second battery with the first.
5. Low solar panel power, check that the panel is in full sunlight and not coated with dust,
snow etc…
6. Try a connection on Evocom either via USB or Bluetooth to reduce the power
consumption of the display screen.
Problem with the data
recording
Installation / Utilization Setup / Functions
management
1. Vehicles not detected due to wrong use / installation.
2. Check in the parameters if the option "Save statistics" is activated.
3.
Check the location and the device's mounting.
Failure to connect with
Evocom
Installation / Software
utilization
Software download
1. Check the software and USB pilot installation (default content in Program files/Evocom
/Outils/ Drivers/Ftdi) on your computer (page 17 of the manual).
2. Check if the power is on (battery voltage superior to 11,3V).
3. Check if the switch dial is not on the Stand By position.
4. Make sure that the USB port on your computer is active. Try with another USB port or
another computer.
11 CUSTOMER SERVICE – TERMS AND CONDITIONS
GUARANTEE
Customer Service regarding devices under warranty or not, spare parts management,
software and installation / utilization manuals, etc., is managed by our Tech Team. Please
refer to contact information below:
Customer Care & Tech Department:
customercare@elancity.co.uk
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