Elcomplus RG-1000e - 7.4 What this warranty does not cover

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7.3 How to get warranty services

User GuideRG-1000e Remote Gateway

authorized service locations. If you first contact the company, which sold you the RG-1000e GATEWAY, it can

facilitate your obtaining warranty service. You can also call our Elcomplus’ offices: North and South America

phone +1 786 362 5525, Europe\Africa\Asia Pacific and Middle East phone +7 3822 522 511.

7.4 What this warranty does not cover

· Defects or damage resulting from use of the RG-1000e GATEWAY in other than its normal and customary

manner.

· Defects or damage from misuse, accident, water, neglect, etc.

· Defects or damage from improper testing, operation, maintenance, installation, alteration, modification, or

adjustment.

· An RG-1000e GATEWAY subjected to unauthorized modification, disassembly or repair (including, without

limitation, the addition to the RG-1000e GATEWAY of non-Elcomplus supplied equipment) which adversely

affect performance of the RG-1000e GATEWAY or interfere with Elcomplus' normal warranty inspection and

testing of the RG-1000e GATEWAY to verify any warranty claim.

· RG-1000e GATEWAY, which has had the serial number removed or made illegible.

· Freight costs to the repair depot.

· An RG-1000e GATEWAY which, due to illegal or unauthorized alteration of the software/firmware in the RG-

1000e GATEWAY, does not function in accordance with Elcomplus’ published specifications.

· Scratches or other cosmetic damage to RG-1000e GATEWAY surfaces that don’t affect the operation of the

RG-1000e GATEWAY.

7.5 Contacts

You are welcome to contact our technical support team:

E-mail: support@smartptt.com

Elcomplus Headquarters: 130a Frunze Avenue, Tomsk, Russian Federation, 634021

Phone / fax: +7 (3822) 522-511

Elcomplus USA Office: 290 NW 165th St, Ste P-800A, Miami, FL 33169

Phone / fax: +1 786 362 5525

Web: http://support.smartptt.com