Element RW973 Mk2 - Troubleshooting; Printer Not Working; LED Indicator and Beeper; Troubles Occur During Printing

RW973 MkⅡ User Manual
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6 TROUBLESHOOTING
Your printer is very reliable, but occasionally problems may occur. This chapter provides
information on some common problems you may encounter and how to solve them. If you
encounter problems that you can not resolve, contact with your dealer for assistance.
6.1 Printer Not Working
6.2 LED Indicator and Beeper
6.3 Troubles Occur During Printing
Problem Description
Probable Reason
Solution
LED light is off, printer is not
working
Printer has no power
Connect printer to power supply
Printer is not power on
Turn on the printer
Circuit board is broken
Contact with the dealer
Problem Description
Probable Reason
Solution
Paper LED is always on
Paper near end
The paper roll is near end,
the printer can work normally
Error LED is always on and beeper alarms
Printer cover is open
Close the printer cover
Paper LED and Error LED always on and
beeper alarms
Paper end
Reload the roll paper
Error LED blinks and beeper alarms
Thermal print head is
over-heated
Turn the printer off and
resume when it cools
Over-voltage
Print with specified voltage
Low-voltage
Print with specified voltage
Problem Description
Probable Reason
Solution
Coloured stripe in the paper
Paper near end
Reload the paper roll
Blurred printing or spot
Incorrect paper loading
Check if the paper roll is loaded
Unqualified paper roll
Use recommended thermal paper roll
Dirty thermal head or print roller
Clean the thermal head or print roller
Low print density
Increase the print density level
Paper is not feeding normally
Paper jam
Open the printer cover, check the
paper path and remove jammed paper
Vertical print words are
missing
Dirty thermal head or print roller
Clean the thermal head or print roller
Thermal head is damaged
Contact with your dealer for assistance