Element RW973 Mk2 - Problems Emerge During the Paper Cutting; Removing Jammed Paper

RW973 MkⅡ User Manual
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6.4 Problems Emerge During The Paper Cutting
Note: Regarding the density of setting, please refer to "Utility Tool for POS Instruction".
6.5 Removing Jammed Paper
Warning: Do not touch the thermal print head because it becomes very hot after printing.
If the printer cover can be opened, operate it according to the next steps.
1) Turn the printer off and open the printer cover.
2) Remove jammed paper, reload the paper roll, and close the printer cover.
Problem Description
Probable Reason
Resolution
Cutter jam, the
movable cutter
cannot go back
Cutter abrasion,
insufficient cutting
Replace the cutter
Worn gear and worn
wheel abrasion
Replace the worn gear and worn wheel
Motor is burnt
Replace the motor
Paper scraps
Clean the paper scraps on the transmission system
Insufficient cutting
Cutter edge abrasion,
paper is too thick
Replace the cutter
Paper jam
Thermal printer head is
over-heated
Reduce the density of printing
Driving is too fast
Reduce the printer speed to the limit of thermal
printer head
Wrong paper feeding
position
Put the paper parallel with the paper mount and insert
into the space between platen roller and the thermal
printer head.