Chapter 6: Troubleshooting
94
• If you have recently installed hardware or software,
make sure that you have installed it according to the
instructions provided with it. If you did not purchase the
hardware or software from eMachines, see the
manufacturer’s documentation and technical support
resources.
• If you have “how to” questions about using a program,
see:
• Online Help
• Printed documentation
• The Microsoft Windows documentation
• The software publisher’s Web site
• See the troubleshooting section of this chapter.
• Have your customer ID, serial number, and order number
available, along with a detailed description of your
problem, including the exact text of any error messages,
and the steps you have taken.
• Make sure that your computer is nearby at the time of
your call. The technician may have you follow
troubleshooting steps.
Warning
To avoid bodily injury, do not attempt to troubleshoot your
computer problem if:
- Power cords or plugs are damaged
- Liquid has been spilled into your computer
- Your computer was dropped
- The case was damaged
Instead, unplug your computer and contact a qualified computer
technician.
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