Chapter 6: Troubleshooting
84
Optical disc drives
The computer does not recognize a disc or the CD or DVD
drive
• Make sure that the disc label is facing up, then try again.
• Try a different disc. Occasionally discs are flawed or
become scratched and cannot be read by the disc drive.
• If you are trying to play a DVD, make sure that you have
a DVD drive. To identify your drive type, see the “Using
Drives and Media Files” chapter in the online User Guide.
• Your computer may be experiencing some temporary
memory problems. Shut down and restart your
computer.
• Some music CDs have copy protection software. You may
not be able to play these CDs on your computer.
• Clean the disc. For more information, see “Cleaning
optical discs” on page 53.
• Restart your computer, then enter the BIOS Setup utility
by pressing and holding F1 while your computer
restarts. Make sure that the IDE controllers are enabled.
• Make sure that the drive is configured correctly by
following the instructions in the drive documentation.
• Reinstall the device driver.
An audio CD does not produce sound
• Make sure that the disc label is facing up, then try again.
• Some music CDs have copy protection software. You may
not be able to play these CDs on your computer.
• Make sure that the volume controls are turned up. For
more information, see “Adjusting the volume” on
page 25.
• Make sure that the mute controls are turned off. For
more information, see “Adjusting the volume” on
page 25.
• Make sure that the speaker cables are connected
correctly and securely.
• Shut down and restart your computer.
• Clean the disc. For more information, see “Cleaning
optical discs” on page 53.
• Reinstall the audio device drivers.
Help
For more information about network troubleshooting, click Start, then
click Help and Support. Type network troubleshooting in the Search box,
then pressE
NTER.
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