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A DVD movie will not play
• Make sure that you have a DVD drive. To identify your
drive type, see the “Using Drives and Media Files” chapter
in the online User Guide..
• Make sure that the disc label is facing up, then try again.
• Try a different disc. Occasionally discs are flawed or
become scratched and cannot be read by the DVD drive.
• Shut down and restart your computer.
• Clean the disc. For more information, see “Cleaning
optical discs” on page 53.
• Reinstall the device driver.
• Make sure that the DVD program has been installed on
your computer.
• DVDs and DVD drives contain regional codes that help
control DVD title exports and help reduce illegal disc
distribution. To be able to play a DVD, the disc’s regional
code and your DVD drive’s regional code must match.
The regional code on your DVD drive is determined by
your computer’s delivery address. The regional code for
the United States and Canada is 1. The regional code for
Mexico is4. Your DVD drive’s regional code must match
the regional code for the disc. The regional code for the
disc is on the disc, disc documentation, or disc
packaging.
If the DVD movie does not play, the disc’s regional code
and your DVD drive’s regional code may not match.
Passwords
Your computer does not accept your password
• Make sure that CAPS LOCK is turned off, then retype the
password.
8512635.book Page 85 Friday, July 27, 2007 11:21 AM
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