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• Reinstall the printer driver. See the guide that came with
your printer for instructions on installing the printer
driver.
You see a “Printer queue is full” error message
• Make sure that the printer is not set to work offline.
To make sure that the printer is not set to work offline:
1 Click Start, then click Control Panel. The Control
Panel window opens. If your Control Panel is in
Category View, click Printers and Other Hardware.
2 Click/Double-click the Printers and Faxes icon. The
Printers and Faxes window opens.
3 Right-click the name of the printer you want to use.
If the menu shows a check mark next to Use Printer
Offline, click Use Printer Offline to clear the check
mark.
• Wait until files have been printed before sending
additional files to the printer.
• If you print large files or many files at one time, you may
want to add additional memory to the printer. See the
printer documentation for instructions for adding
additional memory.
You see a “Printer is out of paper” error message
After adding paper, make sure that the printer is online. Most
printers have an online/offline button that you need to press
after adding paper.
Help
For more information about printer troubleshooting, click Start, then click
Help and Support. Type printer troubleshooter in the Search box, then
pressE
NTER.
8512635.book Page 87 Friday, July 27, 2007 11:21 AM
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