Emerson Easyheat Warm Tiles - Troubleshooting Common Issues; Display, Power, GFCI, and Temperature Problems; Warranty and Liability Information; Warranty Terms, Exclusions, and Support

To Next Page

To Previous Page

LIMITED WARRANTY AND LIABILITY

EasyHeat, Inc. (“EasyHeat” or “we” or “our” or “us”), located at the address stated below, provides this limited warranty to the original purchaser only (“you” or “your”) of those products and accessories offered by EasyHeat (the

“EasyHeat Consumer Product”).ThislimitedwarrantyexpresslyterminatesupontransferoftheEasyHeatConsumerProductbytheoriginalpurchaser.

What is Covered

EasyHeatwarrantstoyouthattheEasyHeatConsumerProduct,wheninstalledandoperatedforresidentialuseonlyinaccordancewiththeapplicableInstallationandOperatingInstructionsand/orOwner’sManual,andsubject

totheexclusionsbelow,willbefreeofdefectsinmaterialsandworkmanshipforaperiodofeighteen(18)monthsfromthedateofpurchase(the“WarrantyPeriod”),unlessotherwisespecifiedbyEasyHeatinwriting.

What is Not Covered - Warranty Exclusions

Thislimitedwarrantydoesnotextendtoandexpresslyexcludes:

•Normalwearandtearexpectedtooccurduringthenormalcourseofuse,includingwithoutlimitation,cosmeticdamage,scratches,dentsorcomparableandreasonablyexpectedlossesordamages.

•LossordamageresultingfromconditionsbeyondEasyHeat’scontrolincludingwithoutlimitation,misuse,accident,abuse,neglect,negligence(otherthanEasyHeat’s),unrelatedmechanicalorelectricalactivities,or

modifications or alterations made by anyone other than EasyHeat

•LossordamageresultingfromyourfailuretoinstallandusetheEasyHeatConsumerProductincompliancewiththeapplicableInstallationandOperatingInstructionsand/orOwner’sManual.

What We Will Do to Correct Problems

Ifaclaimiscoveredunderthislimitedwarranty,EasyHeatatEasyHeat’ssoleoption,(a)repairthedefectiveportionoftheEasyHeatConsumerProductor(b)replacetheentireEasyHeatConsumerProduct,or(c)issuearefund

equaltothepurchasepricepaidfortheEasyHeatConsumerProductoracredittobeusedtowardthepurchaseofanewEasyHeatConsumerProduct.IncaseofWarmTilesProducts,thematsandcablescomprisingourWarm

TilesProductareembeddedinamortarbase,andthencoveredwithceramictile,marbleorequivalentfinishedflooringmaterial.Afailedmatorcableusuallycannotbeeasilyrepaired.Replacementofafailedmatorcable

willrequirethatthefinishedflooringmaterialunderwhichitisembeddedberemovedtopermitreplacementofthematorcable.THESOLEANDEXCLUSIVEREMEDYFORBREACHOFTHISLIMITEDWARRANTYSHALLBELIMITEDTO

REPAIR,CORRECTIONORREPLACEMENTOFTHEEASYHEATCONSUMERPRODUCT,ORREFUNDORCREDITOFTHEPURCHASEPRICE.THISLIMITEDWARRANTYDOESNOTCOVERANYCOSTSRELATINGTOTHEREPAIR,REMOVALOR

REPLACEMENTOFANYPORTIONOFTHEWARMTILESPRODUCT.

No Other Express Warranty Applies

ThislimitedwarrantyisthesoleandexclusivewarrantyprovidedtooriginalpurchasersofanEasyHeatConsumerProduct.Thislimitedwarrantyisexclusiveandmakesnootherwarrantieswithrespecttodescriptionorqualityof

theEasyHeatConsumerProduct.Noaffirmationoffactorpromisemadebyus,bywordsoraction,shallconstituteawarranty.Ifanymodelorsamplewasshowntoyou,themodelorsamplewasusedmerelytoillustratethe

generaltypeandqualityoftheEasyHeatConsumerProductandnottorepresentthattheEasyHeatConsumerProductwouldnecessarilybeofthattypeornature.No EasyHeat agent, employee, dealer, or representative or

any third party is authorized to alter this limited warranty or bind EasyHeat to any affirmation, representation or warranty concerning the EasyHeat Consumer Product unless such alteration, affirmation, representation or warranty is

specifically incorporated by written agreement. The terms of this limited warranty shall not be modified by the original owner, or their respective successors or assigns.

How to Notify Us

Ifyoudiscoveranon-compliancewithyourEasyHeatConsumerProductthatyoubelieveiscoveredunderthislimitedwarranty,youmustcontactuswithintheWarrantyPeriodbycallinginUS:(800)537-4732orinCanada:(800)

794-3766.Alternatively,youmaycontactEasyHeatatthemailingaddresslistedintheInstallationandOperatingInstructionsand/orOwner’sManualorinUSA:2ConnecticutSouthDrive,EastGranby,CT06026,andinCanada:99

UnionStreet,Elmira,ONN3B3L7.YoucanalsocontactusthroughEasyHeat’slocaldealer.Inorderforawarrantyclaimtobeprocessed,acopyoftheoriginalsalesreceiptmustbeprovidedtoEasyHeat.EasyHeatwilldetermine,

initssoleandabsolutediscretionwhethertheclaimiscoveredorsubjecttothelimitationsorexclusionsdescribedinthislimitedwarranty.YoumaybeaskedtocontactEasyHeat’slocaldealerforfurtherinstructionsonhowto

obtaintheremediesavailabletoyouunderthislimitedwarranty.IfyouareaskedtoshiptheEasyHeatConsumerProducttoEasyHeatyouwillbeprovidedwithareturnreceiptauthorizationandwewillshiptherepairedorthe

replacementEasyHeatConsumerProducttoyouatnocharge.RepairsormodificationsmadetotheEasyHeatConsumerProductbyanyoneotherthanEasyHeatwillnullifythislimitedwarranty.Coverageunderthislimited

warrantyisconditionedatalltimesupontheoriginalpurchaser’scompliancewiththeserequirednotificationandrepairprocedures.

Limitation of Liability

TOTHEEXTENTPERMITTEDBYLAW,INNOEVENTSHALLEASYHEATBELIABLEFORANYINCIDENTAL,SPECIAL,INDIRECT,ORCONSEQUENTIALDAMAGES,INCLUDINGANYECONOMICLOSS,WHETHERRESULTINGFROM

NONPERFORMANCE,USE,MISUSEORINABILITYTOUSETHEEASYHEATCONSUMERPRODUCTOREASYHEAT’SNEGLIGENCE.EASYHEATSHALLNOTBELIABLEFORDAMAGESCAUSEDBYDELAYINPERFORMANCEANDINNOEVENT,

REGARDLESSOFTHEFORMOFTHECLAIMORCAUSEOFACTION(WHETHERBASEDINCONTRACT,INFRINGEMENT,NEGLIGENCE,STRICTLIABILITY,OTHERTORTOROTHERWISE),SHALLEASYHEAT’SLIABILITYTOYOUEXCEEDTHEPRICE

PAIDBYYOUFORTHEEASYHEATCONSUMERPRODUCT.Theterm“consequentialdamages”shallinclude,butnotbelimitedto,lossofanticipatedprofits,businessinterruption,lossofuseorrevenue,costofcapitalorlossor

damage to property or equipment.

Somestatesdonotallowtheexclusionorlimitationofincidentalorconsequentialdamages,sotheabovelimitationorexclusionmaynotapplytoyou.

ANY IMPLIED WARRANTY OF MERCHANTABILITY OR FITNESS FOR PARTICULAR PURPOSE THAT MAY ARISE IN CONNECTION WITH THE SALE OF AN EASYHEAT CONSUMER PRODUCT SHALL BE LIMITED IN DURATION TO THE WARRANTY PERIOD.

WE DISCLAIM ALL OTHER IMPLIED WARRANTIES, UNLESS WE ARE PROHIBITED BY LAW FROM DOING SO, IN WHICH CASE ALL SUCH IMPLIED WARRANTIES SHALL EXPIRE AT THE EARLIEST TIME PERMITTED BY APPLICABLE LAW. Some states do

not allow limitations on how long an implied warranty lasts, so the above limitation may not apply to you.

This warranty gives you specific legal rights, and you may also have other rights which vary from state to state or province to province.

USA: Appleton Grp LLC EASYHEAT Inc, 2 Connecticut Drive South, East Granby, CT 06026 • Canada: EGS EASYHEAT Ltd, 99 Union Street, Elmira, ON N3B 3L7

Problem Possible Cause Suggested Correction

DisplayisBlank No power to the thermostat Restore power supply

GFCI test button

won’tcause

thermostat to trip

Thermostatisin‘Standby’mode(Heating

Symbol Flashing Slowly)

Wait for 3 minutes, until heating icon stops flashing

and is on continuously