4.0 Trouble Shooting and Help
Transceiver Dongle lights don’t work (Should see either one slow flashing LED – if unpaired – or
one bright and one dim LED – if paired).
Try different USB port, different computer.
Check other USB equipment works in same port
Possible LED failure – carry on regardless
Transceiver Dongle not recognized (USB “ding” on insertion, stream of Hardware Identifier strings
observed on first installation)
Use only on XP, Window Vista and Windows 7 and virtual Windows XP/Vista/7 machines in
Mac OS X
Check Device Manager list as Dongle is inserted and removed.
Try different USB port, different computer.
If Control Panel is running it will ask for User Profile selection when the Transceiver Dongle
is recognized, whether the neuroheadset is paired or not
Does not pair (Transceiver Dongle switches from single slow flashing LED to one bright & one dim
LED if correctly paired)
Check for blue LED on neuroheadset (recharge neuroheadset if absent).
Hold neuroheadset very close to USB, switch off and on.
Unplug and replace Transceiver Dongle in USB port, repeat pairing attempt
Obtain a USB male - USB female extension cable and plug into the PC. Attach the
Transceiver Dongle to the extension cable and position in a prominent location away from
your PC, monitor, wireless router and other sources of radio-frequency interference.
Turn off or disconnect other wireless and Bluetooth devices in the area to isolate possible
causes
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