Endress+Hauser Micropilot FMR20 - Configuring level measurement via operating software

Diagnostics and troubleshooting Micropilot FMR20 Modbus RS485
36 Endress+Hauser
10.2 Error - SmartBlue operation
Error Possible cause Remedy
Device is not visible in the live list No Bluetooth connection Enable Bluetooth function on smartphone or tablet
Bluetooth function of sensor disabled, perform
recovery sequence
Device is not visible in the live list The device is already
connected with another
smartphone/tablet
Only one point-to-point connection is established
between a sensor and a smartphone or tablet
Device is visible in the live list but
cannot be accessed via SmartBlue
Android end device Is the location function permitted for the app, was it
approved the first time?
GPS or positioning function must be activated for
certain Android versions in conjunction with
Bluetooth
Activate GPS - close the app fully and restart - enable
the positioning function for the app
Device is visible in the live list but
cannot be accessed via SmartBlue
Apple end device Log in as standard
Enter user name "admin"
Enter initial password (device serial number) paying
attention to lower/upper case
Login via SmartBlue not possible Device is being put into
operation for the first
time
Enter initial password (device serial number) and
change. Pay attention to lower/upper case when
entering the serial number.
Device cannot be operated via
SmartBlue
Incorrect password
entered
Enter correct password
Device cannot be operated via
SmartBlue
Password forgotten Contact the manufacturer's Service Department
Device cannot be operated via
SmartBlue
The sensor temperature
is too high
If the ambient temperature results in an elevated
sensor temperature of >60 °C (140 °F), Bluetooth
communication may be disabled.
Shield the device, isolate it and cool it down if
necessary.
10.3 Diagnostic event in the operating tool
If a diagnostic event is present in the device, the status signal appears in the top left status
area of the operating tool along with the corresponding symbol for the event level in
accordance with NAMUR NE 107:
• Failure (F)
• Function check (C)
• Out of specification (S)
• Maintenance required (M)