11.
Connect the IQ Gateway to Enphase Installer App as described in “9. Connect to Enphase
Installer App” on page 20.
12.
Verify that the new IQ Gateway Network Communications LED
lights green
within five minutes. If not, follow the network troubleshooting steps on page 36.
13.
If possible, log in to Enphase Installer App and add the IQ Gateway to the
Activation for this system by clicking “
Add Another IQ Gateway
” under the “
IQ
Gateway”
section.
14.
Verify that the new IQ Gateway starts discovering devices within 20 minutes of
starting up. If necessary, use the Enphase Installer App or Device Scan button to
start a new device scan during daylight hours. (See “Initiate a New Scan for
Devices” on page 25.)
NOTE: If the old IQ Gateway has communicated to the microinverters on the same day
that
the new replacement IQ Gateway is installed, the new IQ Gateway will be unable
to discover the
microinverters. Contact Enphase at enphase.com/global/support-
request for assistance
in this situation.
15.
Contact Enphase Support at enphase.com/global/support-request to have the new IQ
Gateway added to your system and to retire the replaced IQ Gateway.
Alternatively, you can use the Installer App. Open the app, select your system, go to
the Support tab, tap Replace IQ Gateway, enter the details, and Submit.
16.
Contact Enphase Support at enphase.com/global/support-request to have the new IQ
Gateway added to your system and to retire the replaced IQ Gateway.
17.
Ship the old IQ Gateway to Enphase using the supplied RMA shipping label.
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