enphase Envoy-S User Manual

IQ Gateway Metered Installation and Operation
© 2022 Enphase Energy Inc.
15 Nov, 2022
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View IQ Gateway Information................................................................................................................... 30
Open a Connection for Enphase Troubleshooting .................................................................................. 30
Troubleshooting ......................................................................................................................................... 31
Device Detection Issues ............................................................................................................................... 31
Issue: Installer App Shows “Cross Domain Traffic Reported” ................................................................ 31
Issue: Device Communications LED is Solid Amber .............................................................................. 31
Issue: Installer App Detects Fewer Devices than Expected ................................................................... 31
Issue: No Devices are Reporting.............................................................................................................. 32
Issue: Installer App Indicates that Scanning is Inhibited ......................................................................... 32
Power Production Issues .............................................................................................................................. 33
Issue: Power Production LED is solid amber .......................................................................................... 33
Internet Connection Issues .......................................................................................................................... 33
Issue: Network Communications LED is Amber or Off ........................................................................... 33
Issue: Wi-Fi Problems ............................................................................................................................... 34
Issue: Cellular Connection Status “Not Connected” ................................................................................ 34
Issue: IQ Gateway is not Connecting with a New Router ....................................................................... 34
Local Networking Considerations ................................................................................................................ 35
DHCP versus Static IP Addressing .......................................................................................................... 35
MAC Filtering ............................................................................................................................................. 35
Firewall Settings ........................................................................................................................................ 35
Replacing an IQ Gateway ............................................................................................................................ 36
Technical Data ........................................................................................................................................... 38

enphase Envoy-S Specifications

General

Model	Envoy-S
Category	Gateway
Communication	Wi-Fi, Ethernet, Cellular (optional)
Compatibility	Enphase Microinverters
Operating Temperature	-40°C to +65°C
Weight	1.1 lbs (0.5 kg)
Enclosure Rating	NEMA 3R
Power Supply	120/240 VAC