View IQ Gateway Information................................................................................................................... 30
Open a Connection for Enphase Troubleshooting .................................................................................. 30
Troubleshooting
......................................................................................................................................... 31
Device Detection Issues ............................................................................................................................... 31
Issue: Installer App Shows “Cross Domain Traffic Reported” ................................................................ 31
Issue: Device Communications LED is Solid Amber .............................................................................. 31
Issue: Installer App Detects Fewer Devices than Expected ................................................................... 31
Issue: No Devices are Reporting.............................................................................................................. 32
Issue: Installer App Indicates that Scanning is Inhibited ......................................................................... 32
Power Production Issues .............................................................................................................................. 33
Issue: Power Production LED is solid amber .......................................................................................... 33
Internet Connection Issues .......................................................................................................................... 33
Issue: Network Communications LED is Amber or Off ........................................................................... 33
Issue: Wi-Fi Problems ............................................................................................................................... 34
Issue: Cellular Connection Status “Not Connected” ................................................................................ 34
Issue: IQ Gateway is not Connecting with a New Router ....................................................................... 34
Local Networking Considerations ................................................................................................................ 35
DHCP versus Static IP Addressing .......................................................................................................... 35
MAC Filtering ............................................................................................................................................. 35
Firewall Settings ........................................................................................................................................ 35
Replacing an IQ Gateway ............................................................................................................................ 36
Technical Data ........................................................................................................................................... 38
To Next Page
Loading...
